Taking the first step toward seeking counselling and therapy can be really intimidating if you’re new to accessing these supports, especially in times of distress.
As someone who has been through this process, I’ve compiled some information that may help you or others seeking help to take that first step.
In my experience, it’s best to read up on the AMS/GSS Health & Dental Plan to find a private therapist service in BC.
As of September 2022, if you are enrolled in the AMS/GSS Health & Dental Plan, you have coverage for private psychotherapy with most mental health professionals for up to $1,250 per policy year (September 1, 2022 to August 31, 2023). This can be equivalent to eight to ten sessions, depending on your therapist’s session rate.
Before your first session, you need to ensure your practitioner has licensing covered by Pacific Blue Cross.
StudentCare outlines the following positions are coverable: “licensed psychologist, registered clinical counsellor, licensed psychological associate registered with the College of Psychologists of British Columbia, or have a Master’s degree in Social Work.” These will look something like ‘PhD,’ ‘R.C.C.,’ ‘L.P.A.’ or ‘M.S.W.,’ respectively, next to the therapist’s name in the listing.
Once you’ve checked this, you know that you can be reimbursed for mental health services. Reimbursement for eligible mental health services is typically processed through an online claim submission.
How to submit a claim
Here’s the general process:
- Pay out-of-pocket directly to the therapist after the session
- Claim the amount you paid the therapist to the Pacific Blue Cross website.
- Receive reimbursement of the fees you paid out-of-pocket to your banking account.
Here’s a step-by-step of how to submit a claim:
- Login to the Pacific Blue Cross member portal.
- For UBC students, your policy number is 43979, and the insurance ID number is your student number.
- Click the blue circle that says “Submit Claims & Forms.”
- Enter the required info & submit your receipt.
- Enter your therapist’s registration number. This is typically found on the receipt or consent forms you may have received. You can also ask your therapist if you cannot find it.
- The claiming process also asks you to submit a reason for your visit. It is sufficient just to enter “mental health.” It is not necessary to go into detail about why you came in.
- Submit! You should receive reimbursement within five to ten business days, but this may differ depending on your payment option or banking institution.
The bottom line
Payment and claiming are just one component of accessing private mental health services. There’s also picking a therapist, learning what kind of therapy is best for you and of course, going to therapy. This guide is a snapshot into what accessing mental health services looks like as a student.
Wishing you the best in your mental health journey.
The authors of this column are not mental health professionals. If you need additional support, please contact Student Health Services, the Sexual Assault Support Centre and/or the Wellness Centre. In case of an emergency, call 911.
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